FAQs
We’ve gathered the most common questions we get about our wallpaper, decals, prints, and process — and answered them all right here.
If you don’t see what you’re looking for, feel free to reach out. We’re always happy to help!
General Product Info
Do you offer samples?
Yes, we love samples!
We recommend samples for two main reasons: to ensure that the product adheres correctly to your specific walls, and to make sure that the product colors and design are exactly what you’re looking for.
For decal samples, you can expect one to a few decals in a sample pack. These will likely not be the exact scale of the normal decal.
You can order a sample by clicking on the product and choosing the ‘Sample’ size option.
What are your decals + wallpapers printed on?
We mostly work with two different medias - our Peel and Stick material, and our Traditional Wallpaper material.
Our Premium Peel & Stick wallpaper is made from a fabric-like woven wall material with a flat-matte finish and self-adhesive backing. Intended for use on smooth, non-textured walls only. Easily removable and repositionable without any damage to walls, but can also last up to 2-5 years. A perfect option for renters!
Our Traditional Wallpaper option is a classic, permanent wall covering option which requires a wallpaper paste/glue for installation. Traditional wallpaper is printed on a thick, luxurious wallpaper material with a flat-matte finish. Installation can be tricky, so we do recommend hiring a professional for installation.
Both are VOC, PVC, vinyl, and phthalate-free – so it’s safe for your home, kids, pets, and walls! Trust us, it's good stuff.
And then we have our vinyl mirror decals - they are cut from a colored vinyl that is specifically made for home decor (for easily installation and removal without any damage to your mirrors/walls).
Will the color online be different than what I receive?
While we do our best to accurately represent every wallpaper and design, all computer monitors are slightly different and there may be a slight color variation from your monitor to our printer. Some customer photos or reviews may also have a filter used in the photo.
We always encourage ordering a sample beforehand to ensure the color is exactly what you’re looking for!
Where is your wallpaper produced?
We're happy and proud to say that all of our materials are sourced and produced in the USA.
Products are all printed, packaged, and shipped with lots of love from our printing studio in Eastern Washington.
Do you sell your wallpaper in panels or rolls?
We print our wallpaper in panels, not traditional rolls. Wallpapers will either have an identical repeating pattern or an A/B pattern, resulting in less waste and easier installation.
Panels are sold at different heights to accommodate different rooms - but if you need a custom size, just let us know!
Can decals be reused? Will they hurt my walls?
Our peel and stick decals can be easily removed and repositioned without any damage to your walls, but lose a bit of adhesive sticking power when constantly moved around.
Our Peel & Stick decals, along with our vinyls, are printed on media that is specifically designed to be nice your walls underneath. With proper installation and removal, they should leave your walls free of any damage or residue. That being said, we can’t be sure of the quality or condition of your current wall, and some small paint flaking may occur.
It’s also important to note that if you are painting your walls – please be sure to let them fully cure for at least two weeks prior to installing any decals or wallpaper.
Payments + Shipping
What payments do you accept? When will my card be charged?
We accept all major credit cards, as well as PayPal!
Your credit card will be charged once your order has been placed. At that time, your order will then enter our print production queue.
Will all of my items from an order ship together?
All products that were ordered together will ship at the same time.
However, different shipping tubes or packaging may be used if needed to properly protect separate items.
What's a typical turnaround time?
Every decal set is made to order, so please allow 5-7 business days for production time. During holidays and major sales, this may take up to 10 business days. Then into the mail it will go!
As always, we aim to get your project out to you as quickly as possible.
Can I track my order?
Of course! We understand you’re excited to receive your order, and we’re excited for it to get to you!
You’ll be emailed a tracking number within 24-48 hours of your order shipping.
Everything Else...
Do you offer entirely custom orders?
Yes! We love bringing your ideas to life.
We have the capability to do a completely custom wall – whether this means a custom image or photograph you’d love as wallpaper, or altering dimensions for a unique space for decals.
If you can dream it, chances are we can make it happen. Send us an email with your details to hello@thefreshwall.com, and let's start chatting!
Can I request a specific size for your products?
Yes, we love custom orders!
We understand every home and room is different and every vision is unique, so you may need something a little different than our ready-to-go options. We’ll chat with you from beginning to end, to make sure it’s exactly what you’re looking for. Send us over some details to hello@thefreshwall.com, and let's get some ideas into action!
Do you collaborate with designers, bloggers, influencers, or offer any affiliate programs?
Yes, we love our design and social media friends!
Send us an email with your information to hello@thefreshwall.com, and let’s start chatting.